... Emerald Publishing Limited 2026 Emerald Publishing Limited Licensed re-use rights only Chatbots Misperceptions Modality Information quantity Cognitive load Personalized Nutrition Initiative at the University of Illinois Urbana-Champaign Funding: The authors would like...

... manuals with chatbot guidance. However, the impact of such interventions on consumer responses remains underexplored. This research aims to investigate how chatbot support in product assembly tasks – specifically in static versus video formats – affects perceived meaningfulness and, in turn, evaluations...

...Alton Y.K. Chua; Miaomiao Chen; Michelle Kan; Winifred Seoh Purpose The purpose of this paper is to investigate gender, racial, and religious biases among four popular Generative AI (GAI) chatbots, namely ChatGPT3.5, ChatGPT4, Gemini, and Bing Chat. Design/methodology/approach Based...

... the success and sustainability of OHCs. Previous studies have disclosed that patients’ value co-creation behavior (VCB) helps organizations sustain OHCs. However, how the recent surge in artificial intelligence (AI) tools, such as social support chatbots (SSCs), drives patients’ VCB is still unknown...