... of continuous learning and co-creation. Our study contributes to understanding organizations’ resilience and bridges the gap between the theoretical and practical VUCA research dimensions. Originality/value VUCA concepts were not coined with global pandemics in mind but were created to support organizations...

...Reihaneh Bidar; Alistair Barros; Jason Watson Purpose In the co-creation process from a network perspective, service is produced, designed, and evaluated entirely by the actors with dynamic roles and with less participation by the firm's employees in the service process. The purpose of this paper...

...Anupriya Khan; Satish Krishnan Purpose The purpose of this study is to develop an in-depth understanding of the overall process of facilitating co-creation of e-government services, focusing on the government's role in fostering citizen engagement. Design/methodology/approach This study...