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Keywords: Complaint behaviour
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Journal Articles
Journal:
Internet Research
Internet Research (2014) 24 (5): 608–628.
Published: 30 September 2014
...Tammo H.A. Bijmolt; Eelko K.R.E. Huizingh; Adriana Krawczyk Purpose – The purpose of this paper is to investigate the impact of complaint behaviour and service recovery satisfaction on consumer intentions to repurchase through internet channels. Design/methodology/approach – Using survey...
