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Keywords: Consumer trust
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Journal Articles
Journal:
Internet Research
Internet Research (2016) 26 (4): 919–941.
Published: 01 August 2016
...., taking action to have one’s name removed from mailing lists). Originality/value – This study contributes to the literature on customer relationship management, RFT and trust and privacy in an online context. Privacy concern Reputation Business communication Consumer trust Andrea J.S...
