...) patrons using two contactless technologies (CT): self-service kiosks (SSK) and mobile applications (MA) for food ordering. The study also investigates the moderating roles of social interaction anxiety (SIA) and language proficiency (LP) in the abovementioned relationships. Design/methodology/approach...

... Contactless technology The global outbreak of the COVID-19 pandemic has compelled retailers to transform their service mode from person-to-person to contactless services due to social distancing measures. Contactless digital services are provided without face-to-face encounters between sales...