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Keywords: Contingency theory
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Journal Articles
Journal:
Internet Research
Internet Research (2022) 32 (2): 425–453.
Published: 05 July 2021
... and synthesizes it using a contingency theory lens to develop a framework for managing the opposing effects of AI explainability. Findings The author finds five opposing effects of explainability: comprehensibility, conduct, confidentiality, completeness and confidence in AI (5Cs). The author also proposes...
