.... The role performed by the vendors may not match customer expectations and needs, resulting in low repurchase intention. Drawing on role theory in the context of customer orientation, this study integrates functional customer orientation (FCO) and relational customer orientation (RCO) with the expectation...

.... © Emerald Group Publishing Limited 2005 Internet Services Customer orientation Function evaluation Electronic data interchange This paper considers the implementation of web services into a service oriented architecture and the implications for the software developer...

... and autonomously, with as little user intervention as the user desires. © MCB UP Limited 1998 Agencies Algorithms Customer orientation Information retrieval Information systems Internet Many intelligent software agents have used clustering techniques in order to retrieve, filter...