... Publishing Limited 2015 Algorithms Data analysis Marketing theory Customer service management Communications technology Social networks In a more complex social network, prosumers may not only share information, but also criticize or question what the network members may be interested...

... to be competitive is less of an imperative. Hsin‐Pin Fu can be contacted at: hpfu@ccms.nkfust.edu.tw © Emerald Group Publishing Limited 2006 Customer service management Public sector organizations Customer satisfaction In 2000, the Taiwan government launched its “eBusiness Project...