... service failures and direct continuous quality improvement efforts. © MCB UP Limited 2003 Online operation Service quality Evaluation Quality improvement Electronic commerce The development of IT and corresponding increase in Internet use has offered new opportunities for service...

... of evaluation criteria exists that corporations and researchers can use to examine Web sites. This paper fills this gap by proposing Web site evaluation criteria and applying these criteria to different industry groups within Korea. Based on the literature survey, six categories of Web site evaluation criteria...

... of the TayNet Point of Presence along with the technical and end‐user evaluation of the pilot phase. Provides sample performance figures along with connection statistics for 45 active participants during an audit week. Describes technical problems experienced and end‐user requested features and end‐user...