...‐mail. While none of the Internet banks in public sector offer the same. Pooja Malhotra can be contacted at: pkwatra@gmail.com © Emerald Group Publishing Limited 2010 Banks Innovation Virtual banking Financial services To date, it has been difficult to assemble comprehensive...

.... As a consequence of the increasing importance of modern information and communication technologies for the delivery of financial services, the analysis of the determinants of Internet banking adoption has become an area of growing interest to researchers and managers. Table I provides a useful summary of the key...

.... Web sites were evaluated using existing models of web site evolution adapted for the financial services sector. Findings This paper produces meaningful data on patterns of web site development. Results indicate that UK pension provider web sites have increased in sophistication but remain...

...). The SERVQUAL approach sums the difference between two 22‐item question batteries to operationalise the expectation‐disconfirmation paradigm and thus measure service quality. Worldwide web Financial services Banks Virtual banking The purpose of this research is to explore any differences...

...David Birch; Michael A. Young Financial services is undergoing a period of unprecedented change ‐ new products, new entrants, mergers and acquisitions, downsizing … and now another new delivery channel: the Internet. The performance attributes of the Internet are related to both the needs...