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Keywords: GAI review summaries
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Journal Articles
Journal:
Internet Research
Internet Research 1–25.
Published: 25 August 2026
...Fei Wang; Zhecheng Liu; Fang Wang; Zhen Zhu; Shan Wang Purpose E-commerce platforms increasingly deploy generative AI (GAI) to summarize large volumes of customer reviews. This study examines sentiment distribution bias in platform-provided GAI review summaries, defined as distortion...
