... for two reasons: 1. Earlier studies have mainly focused on business‐for‐profit organizations. They have not addressed the user acceptance of technology in governmental and public organizations. These organizations are different in terms of market exposure, legal and social constraints. 2...

... to perceived usefulness. One of the main important factors in the adoption of e‐Government services is trust (Bélanger and Carter, 2008 ; Horst et al., 2007 ; Warkentin et al., 2002 ; West, 2008), because when users browse governmental web portals or perform administrative...

...Christos Halaris; Babis Magoutas; Xenia Papadomichelaki; Gregoris Mentzas Purpose The purpose of this paper is to present a multi‐faceted summary and classification of the existing literature in the field of quality of service for e‐government and outline the main components of a quality model...