... chatbot-based pre-consultations on patients' subsequent trust in physicians remains underexplored. This study examines how perceived information quality and privacy concerns about GAI chatbots during pre-consultations shape patients' perceived usefulness of GAI chatbots and, in turn, influence...

... trend calls for high-quality information, and normalization is considered an effective method for improving information quality. Meanwhile, some researchers argued that excessive normalization (standardized answers) may be perceived as impersonal, repetitive, and cold. Thus, it is not appreciated...

... for completely explaining quality antecedents of e‐learning acceptance is well documented in this study. Hence, this study contributes significantly to the body of research on evaluating the quality antecedents of e‐learning acceptance. © Emerald Group Publishing Limited 2012 Information quality...

... the research model. Findings The results indicate that structural assurance and information quality are the main factors affecting initial trust, whereas information quality and system quality significantly affect perceived usefulness. Initial trust affects perceived usefulness, and both factors predict...