...Min Zhang; Yifan He; Xitong Guo Purpose This study investigates patient–peer evaluation inconsistency on online healthcare platforms. We examine how the emotional and informational support in physicians' answers affects this inconsistency, whether the two support types act as substitutes...

... for both emotion-focused and problem-focused coping. Event novelty motivates people’s pursuit of informational support on social media, event disruption drives social media use for seeking all four types of support, and event criticality motivates social media use for seeking emotional and informational...

... to consumers’ informed decisions. Social support is a multidimensional construct and whose components could differ from context to context (Cutrona and Russell, 1990). People need emotional and informational support (which are intangible) as well as tangible support when they are under health or work...