Keywords: Internal social media
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Journal Articles

Internal or external social media? The effects of work-related and social-related use of social media on improving employee performance

Xiayu Chen, Carol Xiaojuan Ou, Robert M. Davison
Journal: Internet Research
Internet Research (2022) 32 (3): 680–707.
https://doi.org/10.1108/INTR-03-2020-0159
Published: 10 September 2021
.../methodology/approach To test the research model in these two different contexts, the authors collected data from 392 internal social media users and 302 external social media users in the workplace. Findings The data suggest that the respondents' job performance can be enhanced when using internal social...
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