... perspectives for devising countermeasures, such as increasing consumer confidence in an agency as a source of information and effective management of knowledge transfer from experts to non‐experts. Practical implications The study gains a better understanding of both technological and social factors...

... of courses of action including a description of X‐DEX, an Internet indexing standard based on the US Library of Congress cross‐reference system. © MCB UP Limited 1997 Information Internet Knowledge transfer Libraries In recent months, the concepts of digital libraries and digital...