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Keywords: Online channel
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Journal Articles
Journal:
Internet Research
Internet Research (2020) 30 (6): 1783–1810.
Published: 27 July 2020
... helpful than a profit-priority strategy for enabling OTAs to maintain their long-term competitiveness; (4) the timing of participation in online-channel competition is a crucial factor in determining whether OTAs can achieve business success. Social implications In this study, it is shown how consumer...
Journal Articles
Journal:
Internet Research
Internet Research (2017) 27 (4): 858–884.
Published: 07 August 2017
... 2017 05 03 2017 © Emerald Publishing Limited 2017 Emerald Publishing Limited Licensed re-use rights only Online channel Sales agents Service cannibalization Service sabotage A gap exists in the internet research because little is known about the effects of service...
Journal Articles
Journal:
Internet Research
Internet Research (2016) 26 (5): 1072–1092.
Published: 03 October 2016
... monthly liabilities. While previous research explaining the process of adoption of the online channel has mainly focused on the analysis of customers’ attitudes (i.e. customers’ perceptions) and demographics, in this research an additional explanation is proposed using customers’ offline...
