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Keywords: Online purchase behaviour
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Journal Articles
Journal:
Internet Research
Internet Research (2014) 24 (5): 608–628.
Published: 30 September 2014
... – This project is one of the first empirical studies of the consequences of dissatisfaction and complaints related to online purchase behaviour. We seek to investigate the impact of complaint behaviour and service recovery satisfaction on intentions to repurchase through internet channels. To this end, we use...
