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Keywords: Online review rating
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Journal Articles
Journal:
Internet Research
Internet Research (2018) 28 (3): 544–563.
Published: 04 June 2018
...Maryam Ghasemaghaei; Seyed Pouyan Eslami; Ken Deal; Khaled Hassanein Purpose The purpose of this paper is twofold: first, to identify and validate reviews’ length and sentiment as correlates of online reviews’ ratings; and second, to understand the emotions embedded in online reviews and how...
