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Keywords: Online service quality
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Journal Articles
The impact of perceived online service quality on swift guanxi: Implications for customer repurchase intention
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Journal:
Internet Research
Internet Research (2018) 28 (2): 432–455.
Published: 04 April 2018
...Si Shi; Ren Mu; Lin Lin; Yang Chen; Gang Kou; Xue-Jiao Chen Purpose The purpose of this paper is to investigate the impact of online service quality on swift guanxi that influences customer repurchase intention and the moderating role of gender in the relationship between online service...
