Keywords: Organization-based self-esteem
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Journal Articles

The effect of artificial intelligence robot gratitude expression on employee change-oriented organizational citizenship behavior: a symbolic interactionism perspective

Silu Chen, Guanglei Zhang, Xinxin Liu, Yuan Tian, Wenxing Liu
Journal: Internet Research
Internet Research 1–18.
https://doi.org/10.1108/INTR-03-2024-0438
Published: 06 November 2025
... hypotheses, we conducted both experimental and field studies in China. Findings The experimental study reveals that AI robot gratitude expression increases organization-based self-esteem (OBSE), thereby increasing change-oriented OCB. The field study confirmed these findings and further revealed...
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