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Keywords: Patient experience
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Journal Articles
Journal:
Internet Research
Internet Research (2021) 31 (6): 2000–2032.
Published: 30 June 2021
...Hongze Yang; Zeyu Peng; Xitong Guo; Kee-Hung Lai Purpose The purpose of this study is to identify patient experience unique to online pharmacy services (OPS) based on the characteristics of OPS (i.e. interactivity and virtuality) and to reveal how patient experience is derived from OPS and thereby...
