Keywords: Public sector organizations
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Journal Articles
Internet Research (2007) 17 (4): 378–401.
Published: 21 August 2007
...‐government services. © Emerald Group Publishing Limited 2007 E‐commerce Government Public sector organizations Quality management Quality of service in the public sector has become an issue of great concern. Many organizations try to self‐assess and measure the quality of service...
Journal Articles
Internet Research (2006) 16 (4): 365–379.
Published: 01 August 2006
... could be implemented on a web site. © Emerald Group Publishing Limited 2006 Customer service management Public sector organizations Customer satisfaction Most of the literature on this subject has focused on enhancing competitiveness through collaboration among partners...

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