... to eliminate those defects. The objective of Six Sigma is to deliver high performance, reliability, and value to the end customer. E‐commerce Government Public sector organizations Quality management Quality of service in the public sector has become an issue of great concern. Many...

... to be competitive is less of an imperative. Hsin‐Pin Fu can be contacted at: hpfu@ccms.nkfust.edu.tw © Emerald Group Publishing Limited 2006 Customer service management Public sector organizations Customer satisfaction In 2000, the Taiwan government launched its “eBusiness Project...