... Publishing Limited 2011 E‐service Quality inconsistency Quality management Supply chain management Channel management SERVQUAL Customer relationship Taiwan While traditional marketing activities have focused primarily on increasing market shares through mass marketing, recent trends...

...‐government services. © Emerald Group Publishing Limited 2007 E‐commerce Government Public sector organizations Quality management Quality of service in the public sector has become an issue of great concern. Many organizations try to self‐assess and measure the quality of service...