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Keywords: Ratings
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Journal Articles
Journal:
Internet Research
Internet Research (2019) 29 (5): 1090–1108.
Published: 22 March 2019
...Gemma Newlands; Christoph Lutz; Christian Fieseler Purpose The purpose of this paper is to explore how rating mechanisms encourage emotional labor norms among sharing economy consumers. Design/methodology/approach This study follows a mixed-methods research design. Survey data from 207...
