... aims to examine the comprehensive measurement of CGB transactional quality and its impact on the company–customer relationship and consumer repurchase intention, as well as how customers' needs and decision-making processes differ based on purchase frequency. Design/methodology/approach We...

... corroborate that CE, in turn, drives customers' post-purchase (i.e. repurchase/eWOM) intention. Managerially, our findings can be used to develop more engaging s-commerce platforms. S-commerce Customer engagement (CE) Electronic word of mouth (eWOM) Repurchase intention Stimulus-organism-response...

...Jao Hong Cheng; Li Wei Lin; Liang Chien Lee Purpose The purpose of this paper is to examine the factors influencing ambidextrous governance and risk management on repurchase intention in social commerce. Design/methodology/approach A novel research model comprises nine research hypotheses...

...Si Shi; Ren Mu; Lin Lin; Yang Chen; Gang Kou; Xue-Jiao Chen Purpose The purpose of this paper is to investigate the impact of online service quality on swift guanxi that influences customer repurchase intention and the moderating role of gender in the relationship between online service...

...Yu‐Hui Fang; Chao‐Min Chiu; Eric T.G. Wang Purpose The aim of this study is to extend DeLone and McLean's IS success model by introducing justice – fair treatments received from the exchanging party – and trust into a theoretical model for studying customers' repurchase intentions in the context...