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Keywords: Schadenfreude feelings
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Journal Articles
The joy of pain: A gloating account of negative electronic word-of-mouth communication following an organizational setback
Available to Purchase
Journal:
Internet Research
Internet Research (2019) 29 (1): 82–103.
Published: 13 December 2018
... methods (surveys and experiments) and a mix of quantitative and qualitative analyses. Findings Results show that actively communicating about others’ adversity (i.e. gloating behavior) provides an outlet to the passive observation of others’ adversity (i.e. schadenfreude feelings). Results indicate...
