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Keywords: Service sabotage
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Journal Articles
Journal:
Internet Research
Internet Research (2017) 27 (4): 858–884.
Published: 07 August 2017
... perceptions on insecurity, satisfaction, alienation, sales agents’ effort. The study also examines relationships between effects on sales agents’ service sabotage during service delivery. Design/methodology/approach Data were collected from 497 travel agency sales agents, and structural equation modeling...
