... the success and sustainability of OHCs. Previous studies have disclosed that patients’ value co-creation behavior (VCB) helps organizations sustain OHCs. However, how the recent surge in artificial intelligence (AI) tools, such as social support chatbots (SSCs), drives patients’ VCB is still unknown...

..., and instrumental support) to facilitate emotion-focused and problem-focused coping. We further assess the impact of different types of social support obtained via social media use on people’s coping effectiveness. Design/methodology/approach Our study uses an online survey collecting data at two points in time...

...XiaoYu Xu; Syed Muhammad Usman Tayyab; Qingdan Jia; Kuang Wu Purpose Combining the coping theory and social support theory, this study aims to reveal users' coping strategies for mobile fitness app (MFA) engagement and fitness intentions with a rigorous and comprehensive hybrid research approach...

... media use positively (negatively) impacts psychological well-being through the mediator of nomophobia (perceived social support) in a short period. However, social media use triggers more psychological unease, as well as more life satisfaction from a longitudinal perspective. Originality/value...

... the proposed theoretical model. Findings Regarding the IQ (intelligence quotient) and EQ (emotional quotient) of AI chatbots, the multi-dimensional social support model helps explain consumers' interactant satisfaction with communication, which facilitates affective attachment and purchase intention...

... of smoking cessation OHCs by disentangling the antecedents to PU from a social support perspective and pinpointing some important consequences of PU. The research also has practical implications for managing smoking cessation OHCs. Chenglong Li can be contacted at: chenglong.li@utu.fi 21 04 2020...

... the indispensable social facet of s-commerce, the authors include social support as another critical social factor motivating continuance intention. Furthermore, users' perceptions are affected by prior s-commerce outcomes, which concern the effectiveness of the commercial information exchange process. Research...

... constructs: social support and social exclusion. Design/methodology/approach Both survey and experiment methods were employed to test the conceptual model. Online survey data were collected from 1,015 mobile internet users. Findings The findings reveal that negative sharing may enhance a sharer’s...

...) Stimulus-organism-response (SOR) theory Citizenship behaviors Social support and satisfaction Online brand communities Kordzadeh and Warren (2017) Privacy calculus model Willingness to communicate their personal health information Expected outcomes, privacy concern and affective commitment...

... integration on mobile social networking service (SNS) addiction was developed and empirically examined based on data collected from 458 mobile SNS users in China. Findings – The structural equation modeling analysis shows that online social interaction ties and online social supports positively affect...