...., 2016 ; Lee et al., 2015 ; Raval and Dourish, 2016). Uber drivers, for instance, are often expected to “read” their passengers, go the extra mile in offering water or sweets, and swallow any discomfort or annoyance (Rosenblat and Stark, 2016 ; Stark, 2016). While these provider expectations...

... survey was conducted among Uber users in Hong Kong. A total of 295 valid responses were collected. The research model was empirically tested using the structural equation modeling technique. Findings The results suggested that perceived risks, perceived benefits, trust in the platform, and perceived...