...Jian Zou; Xiaodong Jiang; Yang Song Purpose This study applies the Feelings-as-Information Theory (FIT) to investigate how non-face emojis in user-generated content (UGC) influence perceived review credibility through positive affect and processing fluency, and how these effects vary by review...

...’ future opinions, uncovering the potential inhibition effects of elites on the quantity and novelty of peer-generated content. Jiang Yi can be contacted at: jiangyi324@mail.ustc.edu.cn Elite stimulation and inhibition impact User-generated content Elite saturation Review volume Review...

... This study provides practical guidance on how review platforms can implement social and immersion affordances to foster altruism and, ultimately, promote user-generated content in the form of comments, photos and videos. Originality/value To the best of the authors’ knowledge, the current study...

... AI attitude Autonomous vehicles Electronic word-of-mouth eWOM polarity eWOM valence Perceived risk Public perceptions Self-driving cars Social media User-generated content Autonomous vehicles (AVs) constitute a key disruptor in the next technological revolution in transportation...

...En-Yi Chou; Cheng-Yu Lin Purpose Prior research on user-generated content (UGC) contributions has primarily focused on self-centered or other-centered motives, paying limited attention to the concept of enlightened self-interest, in which both motives coexist in a single organism. Additionally...

.... It is therefore necessary to understand how the language used in user-generated content and the emotions conveyed by the content affect responses from other social media users. Design/methodology/approach In this study, almost 700,000 posts from Twitter (as well as Facebook, Instagram and forums...

...Wilson Ozuem; Michelle Willis; Kerry Howell; Silvia Ranfagni; Serena Rovai Purpose User-generated content (UGC) and service failure have attracted considerable marketing inquiry over the last two decades. Previous studies primarily focused on the outcome of service failure and the impact of UGC...

... are shown in Section 5 . Section 6 discusses the findings, theoretical implications, business implications and limitations of this research. Tags on user-generated content (UGC) platforms serve as concise and accurate descriptors of the UGC (Sigurbjörnsson and Van Zwol, 2008), which help users...

... and fictitious reviews across positive, negative as well as moderate polarities. Electronic commerce Information science Authenticity User-generated content Deception With the proliferation of web stores and online shopping, consumers increasingly read user-generated online reviews prior...

...Richard A Owusu; Crispin M Mutshinda; Imoh Antai; Kofi Q Dadzie; Evelyn M Winston Purpose – The purpose of this paper is to identify user-generated content (UGC) features that determine web purchase decision making. Design/methodology/approach – The authors embed a spike-and-slab Bayesian...