...‐mail. While none of the Internet banks in public sector offer the same. Pooja Malhotra can be contacted at: pkwatra@gmail.com © Emerald Group Publishing Limited 2010 Banks Innovation Virtual banking Financial services To date, it has been difficult to assemble comprehensive...

... to conclude that CV and CR significantly affect continued use of SST. Shu‐Hsun Ho can be contacted at: shho@pu.edu.tw © Emerald Group Publishing Limited 2008 Self‐service Customer relations Virtual banking The advancement of information technology means conventional face‐to‐face...

.... Banking Internet Financial services Virtual banking India Diffusion throughout the economy rather than the generation of new technology affects productivity growth at the macro level. Therefore, timely diffusion of new technology or, from the firm's point of view, its adoption, is a key...

...). The SERVQUAL approach sums the difference between two 22‐item question batteries to operationalise the expectation‐disconfirmation paradigm and thus measure service quality. Worldwide web Financial services Banks Virtual banking The purpose of this research is to explore any differences...

... action (TRA). Data are collected from approximately 425 respondents and structural equation modeling is used to analyze the responses. Results generally support TRA and TPB and provide a good fit to the data. © Emerald Group Publishing Limited 2004 Virtual banking Consumer behaviour...

... Publishing Limited 2004 Virtual banking Consumer behaviour User studies Since the mid‐1990s, there has been a fundamental shift in banking delivery channels toward using self‐service channels such as online banking services. During the past years online banking acceptance has been rapid...