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Keywords: e-Satisfaction
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Journal Articles
Internet entrepreneurship and “the sharing of information” in an Internet-of-Things context: The role of interactivity, stickiness, e-satisfaction and word-of-mouth in online SMEs’ websites
Available to Purchase
Journal:
Internet Research
Internet Research (2017) 27 (1): 74–96.
Published: 06 February 2017
... by a variety of factors of which the e-satisfaction and attitude toward website constructs play important roles. The study highlights the importance of the e-satisfaction construct and its metrics. E-satisfaction is not only a critical outcome metric, but also a primary predictor of customer e-loyalty...
Journal Articles
Female online shoppers: Examining the mediating roles of e-satisfaction and e-trust on e-loyalty development
Available to Purchase
Journal:
Internet Research
Internet Research (2015) 25 (4): 542–561.
Published: 03 August 2015
... has been done on this issue. The purpose of this paper is to focus on female online clothing shoppers and aim to examine the mediators of e-loyalty in the context of online clothing stores: e-satisfaction and e-trust. Design/methodology/approach – A total of 482 subjects who are female and have...
