...Evangelina Rekha Joseph Purpose This study aims to conduct a comprehensive bibliometric analysis of work engagement research to uncover key trends, themes and gaps within the literature, contributing to a deeper understanding of its multifaceted nature and implications for fostering an engaged...

...Adil Zahoor; Danish Khan Purpose This study aims to investigate whether frontline retail banking employees’ proactive personality helps in ameliorating customer engagement. This study further aims to investigate the mediational role of work engagement and service recovery performance...