Augmenting group sense making in ill‐defined, emerging situations: Experiences, lessons learned and issues for future development

Describes how, in ill‐defined, emerging situations, team members struggle to make sense of the situation, react to stimuli from the external environment, and interact with each other and human artefacts to develop an interpretation of the environment. Presents a general model of this process, lessons derived from experiences in trying to support it, and issues for future development.