The impact of privatization on organizational information needs: Lessons from the Brazilian Telecommunications Holding Company

Government‐owned monopolies are disappearing all over the world. These monopolies have been shielded from external competitors since their creation, and their liberalization and privatization are shaping an important role for competitive intelligence. In this paper, we analyze telecommunication deregulation in Brazil to explain the changing organizational information and intelligence needs of Telebrás SA, the Brazilian holding company that manages the telecommunication monopoly.