On the social implications of organizational reengineering: A phenomenological study of individual experiences of BPR processes

This work employs a phenomenological approach to investigate how people experience the radical transformation of their work lives caused by reengineering (BPR) processes. The common essences of the experiences of three co‐researchers are synthesized into a composite textural‐structural description of the reengineering phenomenon. The analysis of the rich, multidimensional information offered by participants reveals that reengineering projects elicit complex experiences involving a multitude of horizons. In particular, the analysis suggests that, by taking the discourse of efficiency to extremes, reeengineering ends up by unveiling the conflicts inherent in the arrangements that generally characterize workplace. This proposition goes beyond the traditional belief that the basic reason for resistance in BPR projects is the fear of layoffs or the modification of power arrangements. Indeed, such factors seem to be part of the problem. It is also necessary to understand the important role of the crisis that reeengineering may generate in individuals’ ongoing process of sense making.