Social media analytics for end-users' expectation management in information systems development projects

Snehasish Banerjee is a Lecturer in Marketing at the York Management School in the University of York. He holds a Doctorate (Information Studies) and a Master of Science degree (Information Systems) from Nanyang Technological University, Singapore, along with a Bachelor of Technology (Computer Science and Engineering) from West Bengal University of Technology, India. With an interdisciplinary background, Dr Banerjee's research focuses on the intersection between technology and human behaviour. He has always been fascinated by the prospect of exploring how the society adapts and operates in the digital ecosystem. Therefore, he enjoys asking practically motivated and theoretically inspired questions along several inter-related research streams, including, but not limited to, digital marketing, electronic commerce, fake news and online user behaviour. In addition, he has recently started to explore the areas of cyberpsychology and human–robot interaction.

Jyoti Prakash Singh is an Assistant Professor in the Department of Computer Science and Engineering in National Institute of Technology Patna, India. He has co-authored seven textbooks in the area of C programming, data structures, operating systems and ad hoc networks. Apart from this, he has more than 30 international journal publications and 50 international conference proceedings. His research interests focus on making social media mining, deep learning, social network and information security. He is a senior member of IEEE and ACM, life member of Computer Society of India (CSI) and Indian Society of Technical Society (ISTE) and Institution of Engineers (IE). He is an Associate Editor of the International Journal of Electronic Government Research.

Yogesh K. Dwivedi is a Professor of Digital Marketing and Innovation, Director of the Emerging Markets Research Centre (EMaRC) and Dean of Academic Leadership at Swansea University, Wales, UK. His research interests are in the area of Information Systems (IS), including digital and social media marketing, particularly in the context of emerging markets. He has published more than 250 articles in a range of leading academic journals and conferences. He has co-edited/co-authored more than 20 books; acted as co-editor of 15 journal special issues; organised tracks, mini-tracks and panels in leading conferences; and served as programme co-chair of 2013 IFIP WG 8.6 Conference on Grand Successes and Failures in IT: Public and Private Sectors and Conference Chair of IFIP WG 6.11 I3E2016 Conference on Social Media: The Good, the Bad, and the Ugly. He is an Associate Editor of the European Journal of Marketing and Government Information Quarterly and Senior Editor of the Journal of Electronic Commerce Research.

Nripendra P. Rana is a Professor in Digital Marketing and the Head of International Business, Marketing and Branding at the School of Management at University of Bradford, UK. His current research interests focus primarily on adoption and diffusion of emerging ICTs, e-commerce, m-commerce, e-government and digital and social media marketing. He has published more than 200 papers in a range of leading academic journals, conference proceedings, books, etc. He has co-edited five books on digital and social media marketing, emerging markets and supply and operations management. He has also co-edited special issues, organised tracks, mini-tracks and panels in leading conferences. He is a Chief Editor of the International Journal of Electronic Government Research and an Associate Editor of the International Journal of Information Management. He is a Senior Fellow of the Higher Education Academy (SFHEA) in the UK.