Adoption of artificial intelligence (AI) based employee experience (EEX) chatbots

Rajasshrie Pillai is a Professor and HOD of Human Resource Management at Pune Institute of Business Management, Pune Maharashtra, India. She is a life member of Indian Society of Training and Development (ISTD) and National HRD network (NHRD). Her current research interests include information systems, technology adoption, education management, HR analytics, AI, IoT and its applications across various industries. Her research has been published in Journal of Retailing and Consumer Services, Benchmarking, International Journal of Contemporary Hospitality Management, International Journal of Educational Management and International Journal of Organizational Analysis.

Yamini Ghanghorkar is an Assistant professor at the Academic – HR department at Pune Institute of Business Management. Prior to this, she was associated with Nagpur University as Assistant professor, accounting to 7 years of academic experience. In her corporate experience she has been associated with Muthoot fincorp and tech Mahindra Business services. She is pursuing her PHD from Pune University. She completed her master's degree in Human resource management from Nagpur university in 2013. She has taught subjects like talent acquisition, organization behavior, talent Management, management fundamentals, HRM, environment management, office management.

Brijesh Sivathanu is an Associate Professor at College of Engineering Pune (COEP), Pune, Maharashtra, India. He is a life member of All India Management Association (AIMA), Computer Society of India (CSI), Indian Society for Technology Education (ISTE), Indian Commerce Association (ICA), Indian Science Congress Association (ISCA) and Analytics Society of India (ASI). His current research interests include marketing analytics, information systems, technology adoption, AI, IoT and its applications across services industries. His research has been published in International Journal of Contemporary Hospitality Management, Journal of Retailing and Consumer Services, Benchmarking: An International Journal, etc.

Raed Algharabat is a Professor in Digital Marketing and Social media at the Department of Management and Marketing at College of Business and Economics (CBE), Qatar University, Doha, Qatar. Professor Algharabat’s research area includes digital marketing, (e)retail and consumer behaviour, particularly, 3D virtual models and their impact on consumer behaviour within the online retailer context. Furthermore, his focus area also includes social media, particularly, customer brand engagement, online community engagement and co-creation. Prof. Algharabat publications appeared in reputed marketing, IS and IT journals such as Computers in Human Behavior, Information Systems Frontiers, Telematics and Informatics, Journal of Retailing and Consumer Services, Journal of Enterprise Information Management, Journal of Internet Commerce, Journal of Consumer Behaviour and Kybernetes. Prof. Algharabat received the best paper awards for papers related to e-marketing and social media conferences. Prof. Algharabat has published one book on Principles of Marketing and has translated another book in B2B.

Nripendra P. Rana is a Professor in Marketing at the College of Business and Economics at Qatar University, Doha, Qatar. His current research interests focus primarily on consumer behavior and decision making, adoption of emerging ICTs and social media marketing. He has published more than 275 papers in a range of leading academic journals, conference proceedings, books, etc. He has co-edited five books on digital and social media marketing, emerging markets and supply and operations management. He has also co-edited special issues, organised tracks, mini-tracks and panels in leading conferences. He is a Chief Editor of International Journal of Electronic Government Research and an Associate Editor of International Journal of Information Management. He is a Senior Fellow of the Higher Education Academy (SFHEA) in the UK. He is also a Distinguished Visiting Professor at University of Johannesburg, South Africa.