How do recommendations influence patient satisfaction? Evidence from an online health community Available to Purchase

Hao Wang is a post-doctoral fellow at School of Economics and Management, Chinese University of Hong Kong, Shenzhen. He received his PhD from Xian Jiaotong University. His research interests are in the area of online health communities and HIT value. He has published in journals such as Information and Management.

Shan Liu is a Professor and Vice Dean at School of Management in Xi'an Jiaotong University. His research interests focus on business analytics and intelligence, IT-enabled supply chain management, IT project management, and healthcare informatics. He has published more than 80 refereed publications including papers that have appeared or been accepted in Journal of Operations Management, Information Systems Journal, European Journal of Information Systems, European Journal of Operational Research, Information and Management, International Journal of Medical Informatics, and IEEE Transactions on Engineering Management.

Baojun Gao is a Professor of Management Science at Wuhan University. He received his BE, MSc and PhD from Xian Jiaotong University. His research interests are in the areas of business analytics, simulation and information systems. His research has appeared in Management Science, Decision Support Systems, IEEE Transactions on SMC: Systems, Electronic Commerce Research and Applications, China Economic Review, and Service Science.

Arslan Aziz is a staff data Scientist at Meta. He was an Assistant Professor of Information Systems at the Sauder School of Business, University of British Columbia. He received his Ph.D. from the H. John Heinz III College, Carnegie Mellon University. His research interests are in the economics of information systems including privacy, platform design, healthcare, and cybersecurity. His research has appeared in Information Systems Research.