Unpacking determinants of knowledge quality in an online knowledge community: group heterogeneity, interactive processes, and feedback effect Available to Purchase

Jiangnan Qiu is a Professor at the Institution of Information management and information system, Dalian University of Technology, China. He received his B.S., M.S. and Ph.D. degrees in Engineering Mechanic, Computer Software and Theory, and Management Science and Engineering from Dalian University of Technology. His work has been published in Journal of the Association for Information Science and Technology, Decision Support Systems, Journal of Knowledge Management, and Behavior and Information Technology, among others. His research interests are human-bot collaboration, online knowledge communities, big data analysis.

Qian Wang is an M.S. candidate at the School of Economics and Management, Dalian University of Technology, China. She received her B.S. degree in Information Management and Information System from Jilin University. Her current research interests include knowledge management and online knowledge communities.

Xinwei Wang is a senior lecturer at the Department of Information Systems and Operations Management, University of Auckland Business School. She obtained her PhD in information systems from the National University of Singapore. Her research interests include human-computer interaction and digital innovation. Her research has been published in journals such as Information Systems Research, Journal of Management Information Systems, Journal of the Association for Information Science and Technology, Information and Management, etc., and in leading international information systems conference proceedings.

Yan Li is an M.S. candidate at the School of Economics and Management, Dalian University of Technology, China. He received his B.S. degree in Information Management and Information System from Dalian University of Technology. His current research interests include knowledge management, machine learning, and big data analysis.

Min Zuo is a lecturer at the School of Management, Shandong University of Technology. He earned his B.S. degree in World Economics from Shandong University of Technology, a M.S. degree in Management Science and Engineering from Dalian University, and a Ph.D. in Economics and Management from Dalian University of Technology. His work has been published in Information Technology and Peoples, among others. His current research interests include human-bot interaction, online collaboration, online knowledge co-production, big data analysis.

Jingxian Wang is an M.S. candidate at the School of Economics and Management, Dalian University of Technology, China. She received her B.S. degree in Information Management and Information System from Dalian University of Technology. Her current research interests include knowledge management, machine learning, and big data analysis.