Emerging systems for computer‐based knowledge processing in office work

Knowledge‐based systems, especially so‐called expert systems, which replicate the problem‐solving or decision‐making capabilities of human experts in specific areas, have recently gained considerable widespread interest. The advent of such systems emphasizes the critical role of employee competence, skills, knowledge and experience in an organization. This paper presents the salient features of knowledge‐based computing systems in modern office environments. In particular, I consider topics related to critiquing consultation systems and the possibilities of re‐using knowledge bases for training. The paper also discusses possible consequences, benefits, problems and other important issues in the area.