OFFICE AUTOMATION: PRODUCTIVITY, EMPLOYMENT AND SOCIAL IMPACTS

We are seeing a basic transformation of the technology underlying one of our most fundamental economic activities, information handling. In particular, that major part of information handling that we call “office work” (in both industry and government offices) is being automated. Office automation is not just an incremental improvement in office equipment, analogous to electric typewriters and bookkeeping machines, and it is not accomplished by installing hardware, even complex electronic systems. It also requires redefining work and tasks, and restructuring the work flow and the work organization to fit the logic of the computer and the full range of its capabilities.