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Volume 5, Issue 3
1 March 1989
This article was originally published in
Office Technology and People
Office Technology and People Cover Image for Volume 5, Issue 3
Research Article| March 01 1989

Adding Voice Interface to an Expert System for Determining Telecommunication Service Solutions Available to Purchase

Prem K. Mehrotra;
Prem K. Mehrotra
AT&T Bell Labs, 480 Red Hill Road, Middletown, NJ 07748 (U.S.A.)
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Carl Hoffman;
Carl Hoffman
AT&T Bell Labs, 480 Red Hill Road, Middletown, NJ 07748 (U.S.A.)
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Peter D. Ting
Peter D. Ting
AT&T Bell Labs, 480 Red Hill Road, Middletown, NJ 07748 (U.S.A.)
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Author & Article Information
Publisher: Emerald Publishing
Online ISSN: 3050-6182
Print ISSN: 0167-5710
© MCB UP Limited
1989
Office Technology and People (1989) 5 (3): 199–204.
https://doi.org/10.1108/EUM0000000003535

Describes an expert system – Service Definition Expert System(SDES). Relates experiences in adding a voice interface to it. Explains that the knowledge base is mainly rule‐based, consisting of many types of rule. Concludes that a conversational mode is friendlier. Explains some user‐options.

Keywords:
Computer networks, Expert systems, Information technology, Research, Telecommunications, Voice recognition
This content is only available via PDF.
© MCB UP Limited
1989
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