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Discusses exceptions in office work and the link between rules and exceptions in office information systems. After describing the nature of exceptions, examines their effect on rules. Provides a case study of a factory purchasing process, including unmatched invoices, costs,classification and strategic changes.
Keywords:
Case studies,
Classification,
Costs,
Employees,
Information systems,
Invoicing,
Procedures,
Purchasing,
Rules
© MCB UP Limited
1995
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