...Liliya Mergaliyeva; Dongmei Cao Purpose This study examines how Digital Care Management Technologies (DCMTs) reshape accountability and empathic care practices in UK homecare agencies. Grounded in Agency Theory and Sociotechnical Systems Theory, the study investigates how digital infrastructures...

... equation modeling was used to test the hypotheses. Findings The results contribute to research on ESM by demonstrating that perceived negativity bias is positively related to feelings of accountability and negatively associated with social support. Furthermore, the results indicate that unmet...

... one in terms of cost and time savings and is likely to be adopted by more companies in the future. They pointed to the possibility of data bias requiring an improvement in AI accountability. Applicants perceived an AI-based interview to be better than traditional evaluation procedures in procedural...