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Keywords: Adoption models
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Journal Articles
What future for AI chatbots in banking: from current challenges to mirages?
Available to Purchase
Journal:
Information Technology & People
Information Technology & People 1–36.
Published: 01 January 2026
... sample. Future work should triangulate with additional qualitative evidence and employ quantitative methods to validate the role of awe in adoption models. Practical implications Banks should invest in advanced AI to improve personalization, transparency and emotional sensitivity, while maintaining...
