... the trust-building mechanisms of Airbnb, a leading SE organization, and its aim to foster generalized trust. An investigation of the Airbnb's promotion of different trust-building mechanisms will allow to evaluate their effectiveness in how they can help overcome scepticism and distrust between...

... listing descriptions to better match their offerings to different consumer segments. The purpose of this paper is to understand the use of listing descriptions by Airbnb hosts and the impact of such descriptions on sales performance. Design/methodology/approach In this paper, a deep learning-based...

...Carmen Kar Hang Lee; Ying Kei Tse; Minhao Zhang; Jie Ma Purpose The purpose of this paper is to investigate attributes that influence Airbnb customer experience by analysing online reviews from users staying in London. It presents a text mining approach to identify a set of broad themes from...