... The analysis identifies five types of awe associated with chatbot use, technological, functional, conversational, service and security awe. These emotional responses are largely absent from IS literature, despite their potential to positively or negatively shape adoption. Our results suggest that while...

...Shih-Ju Wang; Heng Chiang Huang Purpose Generative AI (GenAI) harnesses combined knowledge of mankind, possibly holding users in awe as they conduct upward social comparison by exploiting GenAI’s “know-it-all” wisdom to improve self-capability and prevent falling behind in work performance...