... industries as they implemented B2C e‐commerce. Two case studies were selected, both retail banks in Australia. One case study was a major bank, the other a smaller bank in a niche market. Findings Employees who interact with customers using B2C technologies require different levels of skill...

... the questionnaire survey. Findings The findings highlight the need for bank general managers and IT managers to collaborate in the establishment of IT strategies and in ensuring that there are sufficient staff and budgetary resources for successful implementation. There is also a need to develop comprehensive...

... acceptance and its resulting impact was collected from 88 users in six banks in Nigeria. The results suggest that social pressure is an important factor affecting microcomputer usage. Hofstede’s (1980) cultural dimension of uncertainty avoidance relates to the extent to which people are threatened...

...Robert Howard; Leslie Schneider Recounts the use of portable computers in a banking environment by globally peripatetic workers. Illustrates by anecdotes. Office: Technology and People, 5:2 (1989) 127-139 Elsevier Science Publishers Ltd, England Printed in the United Kingdom 127 Portables...